Shipping + Order Questions
How long does it take to process my order?
Wait? Who wants to do that?! Absolutely nobody! So the second you place your order we are busy behind the scenes; processing and packaging everything up so you can get your goodies ASAP.
So with that said, most orders go out within 2-3 business days. We ship every Monday- Friday. If your order is placed during the weekend or holiday, it will be processed the following business day.
What shipping options are available?
We've got you covered with standard and express shipping options. For more specific estimates, just take a peek at estimated arrival times during checkout.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package.
Help! My order is lost/ stolen/ damaged.
Oh no! We hate when that happens. No worries, we got your back!
We've partnered with our trusted friends at Route to give you the option of adding insurance to your order for extra peace of mind.
When you're checking out, you'll see an option to include insurance. If you choose to add it, you'll be covered in case your package goes missing, gets damaged, or is stolen.
If, unfortunately, any of these situations happen, you can easily file a claim right here. It's a quick and hassle-free process!
If you decide not to get insurance through Route, please note that Sunday Jumpstart Paper Co. won't be able to take responsibility if something happens to your order during transit.
However, we're here to help! If you didn't opt for insurance and your order encounters any issues during transit, please reach out to us at [info@sundayjumpstartpaper.com]. We'll do our best to assist you within our capabilities.
I already placed an order, but I realized I listed the wrong address. Can I cancel or modify it?
We understand mistakes happen! If you notify us within 1 Hour of placing your order, we'll do our best to assist you. Please shoot us an email to: [info@sundayjumpstartpaper.com ]However, please note that we're super speedy with our shipping process, so after this window, we're unable to cancel or make modifications. Please make sure to double-check your address before confirming your order for a seamless delivery experience. If you have any further questions, feel free to let us know. Thank you for your understanding! 🚚🌟
Can I apply a current sale or discount to a past order?
Unfortunately, we're unable to apply current sales or discounts to past orders. Our promotions are time-sensitive and may vary. Keep an eye out for any ongoing or upcoming offers. To be the first to know about our sales and promotions, sign up for our newsletters! Our #PenPals are always the first to get the inside scoop on our latest deals.
Return + Refund Policy
What is your refund + return policy?
At Sunday Jumpstart Paper Co., we're committed to making sure you're thrilled with your stationery haul.
Please note that all sales are final, and refunds are not available.
However, if something doesn't quite meet your expectations, we're here to have your back! Reach out to us at info@sundayjumpstartpaper.com with the details, and we'll do our best to make it right. In some cases, and at our discretion, we may be able to offer a store credit as a token of our commitment to your satisfaction.
Please understand that store credits are not guaranteed and will be assessed on a case-by-case basis.
Your satisfaction means the world to us, and we're dedicated to ensuring you have a positive experience with our products. 💌🌟
About Route: Extra Peace Of Mind For Your Order
What is Route?
Route is a service we've partnered with to give you added protection for your package. It's like a safety net for your order, ensuring that you're covered in case of any unforeseen events.
Why should I consider adding Route?
While we take every precaution to ensure your order reaches you in perfect condition, sometimes unexpected things happen during transit. That's where Route comes in. By adding Route to your order, you're taking an extra step to protect your package.
How do I add Route to my order?
During the checkout process, you'll have the option to include Route protection. Simply select the checkbox or button labeled "Add Route Protection" before finalizing your order. It's a seamless process that ensures your goodies are protected every step of the way!
For assistance with your Route claim:
If you find yourself in need of assistance with a Route claim, please refer to the email you received from Route. Their dedicated team is ready to assist you in filing a claim and resolving the issue promptly. Can't find the email? No worries! Check out their website here to file a claim.
Payment Questions
What payment methods do you accept?
We happily accept payments through major credit/debit cards-Visa, MasterCard, American Express.
Do you offer flexible payment options?
Absolutely! We offer Shop Pay, which allows you to conveniently break up your order into four interest-free installments on purchases over $50.You can select this option during the checkout process.